Refund policy

Return & Refund Policy

Last Updated: July 1, 2026

Thank you for shopping with DECÓNIMO.
Please review our return and refund policy below.

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Returns

  • We accept return requests within 30 days of delivery.
  • Items must be unused, unopened, and in their original packaging.
  • Items must be returned in the same condition in which they were received.
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Non-Returnable Items

  • Opened, used, damaged, or altered products may not be eligible for return.
  • Items returned without authorization may not be accepted.
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Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be issued to your original payment method.
  • Please allow several business days for your bank or card provider to process the refund.
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Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  • Original shipping charges are non-refundable unless the return is due to our error.
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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

We will review the issue and work with you to resolve it as quickly as possible.

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Contact Us

DECÓNIMO
CARESOUR LLC
555 E Penn St,
Philadelphia, PA 19144
United States

Email: contact@deconimo.com