Refund policy
Return & Refund Policy
Last Updated: July 1, 2026
Thank you for shopping with DECÓNIMO.
Please review our return and refund policy below.
Returns
- We accept return requests within 30 days of delivery.
- Items must be unused, unopened, and in their original packaging.
- Items must be returned in the same condition in which they were received.
Non-Returnable Items
- Opened, used, damaged, or altered products may not be eligible for return.
- Items returned without authorization may not be accepted.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be issued to your original payment method.
- Please allow several business days for your bank or card provider to process the refund.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.
We will review the issue and work with you to resolve it as quickly as possible.
Contact Us
DECÓNIMO
CARESOUR LLC
555 E Penn St,
Philadelphia, PA 19144
United States
Email: contact@deconimo.com